What this agent can do for your business
- Step-by-step guidance from your proceduresWith your setup
- Cites the guide and sectionIncluded
- Passes unresolved cases to the help deskIncluded
- Never asks for passwords or MFA codesIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Hands the case to a person on your team when neededWith your setup
Handles first-level IT issues with your internal guides: VPN, passwords, MFA, printers and equipment requests. Gives...
Internal IT Helpdesk Assistant
Employees fix VPN, passwords and printers instantly with your IT guides, and the help desk only gets what is not solved.
Built for: IT teams at mid-sized companies
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- The help desk solves the same issues every day
- Tickets without context that force follow-up questions
Try Internal IT Helpdesk Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Internal IT Helpdesk Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Step-by-step guidance from your procedures
- Cites the guide and section
- Passes unresolved cases to the help desk
- Never asks for passwords or MFA codes
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Intranet or logged-in-only pages to restrict access; ticketing / SSO optional
Before you buy
Which issues does it solve?
Those documented in your guides: VPN, passwords, MFA, printers, equipment requests and IT procedures. It cites the guide and section.
How is it limited to employees?
Install it on your intranet or on WordPress pages for logged-in users only. SSO and your ticketing system are optional integrations.
Does it ask for passwords?
Never. Nor MFA codes or personal data.
What do I need to configure?
Your IT guides as the knowledge base, who receives cases and your AI key.
How is it different from a generic chat?
It answers only from your procedures, step by step, and passes the case with context when it is not solved.
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Internal IT Helpdesk Assistant
Install the plugin on your intranet, load your IT guides, set who receives cases, connect your AI key and test an issue.
Full product description
Handles first-level IT issues with your internal guides: VPN, passwords, MFA, printers and equipment requests. Gives one step per message, cites the guide and checks whether it worked; otherwise passes the case to the help desk with symptom and steps tried. It never asks for passwords.