What this agent can do for your business
- Real status by numberIncluded
- Says what the customer must doIncluded
- Routes reopened ticketsIncluded
- Never changes ticketsIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Chat on your WordPress site, in Spanish and EnglishIncluded
With the ticket number it looks up your record, explains the status and its meaning and...
Ticket Status Assistant
Answers how each ticket is going and whether the customer must act, with the record's real status.
Built for: Help desks at software and services companies
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- Tickets stalled because customers do not know they must reply
- Repeated follow-up questions
Try Ticket Status Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Ticket Status Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Real status by number
- Says what the customer must do
- Routes reopened tickets
- Never changes tickets
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
- Check request status
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Status source (built-in records or configured connector with mapped fields); status guide (knowledge base)
Before you buy
Can it close tickets?
No. It only reports the status and next step; your team makes changes.
Does it connect to my ticketing tool?
Yes, with a configured connector and its mapping; without it, it answers that configuration is required.
What do I need to configure?
Load your ticket status guide as the knowledge base, set who receives routed cases and connect your AI key.
Does it invent answers?
No. It only answers from your approved sources; if something is not documented it says so and routes the case.
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Ticket Status Assistant
Install the plugin, connect your ticketing tool or use the built-in record, load your status guide, connect your AI key and test with a real ticket.
Full product description
With the ticket number it looks up your record, explains the status and its meaning and says clearly whether the customer must reply to move forward. Reopened tickets or those not found are routed to your level 2. It never closes or changes tickets.