What this agent can do for your business
- Troubleshooting guided by error codeIncluded
- Only safe, reversible stepsIncluded
- Routes with model, code and steps triedIncluded
- Never tells users to open the deviceIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Chat on your WordPress site, in Spanish and EnglishIncluded
Asks for the model and error code, suggests one safe, reversible step at a time from...
Technical Support Agent
Troubleshoots faults by error code with safe steps from your guides and routes to a technician with the full history.
Built for: Technical support teams of manufacturers and service providers
From USD 199.00 / year
Annual access · updates and support during the term
What changes in your business
- Customers who try risky fixes on their own
- Technicians receiving cases without knowing what was tried
Try Technical Support Agent
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Technical Support Agent. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Troubleshooting guided by error code
- Only safe, reversible steps
- Routes with model, code and steps tried
- Never tells users to open the device
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Your troubleshooting guides (knowledge base); external ticketing optional
Before you buy
Which faults does it solve?
Those documented in your guides by model and error code, always with safe and reversible steps.
Can it tell users to take the unit apart?
No. It never tells users to open the unit, handle parts or disable protections; those cases go to the technician.
What do I need to configure?
Load your troubleshooting guides by model and code as the knowledge base, set who receives routed cases and connect your AI key.
Does it invent answers?
No. It only answers from your approved sources; if something is not documented it says so and routes the case.
Works well with
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Technical Support Agent
Install the plugin, load your troubleshooting guides by model and code, set the technician receiving cases, connect your AI key and test a real code.
Full product description
Asks for the model and error code, suggests one safe, reversible step at a time from your approved guides and checks the result. If the fault persists or there is a risk, it routes to a technician with model, code and steps tried. It never tells users to open the device or invents causes.