What this agent can do for your business
- Order verified by number and emailIncluded
- Payment statuses explainedIncluded
- Clear next stepIncluded
- Never asks for card dataIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Hands the case to a person on your team when neededWith your setup
Verifies the order with number and email, explains with your policy what each payment status means...
Purchase Issue Assistant
Resolves pending payments and orders on hold with the verified status and next step, never asking for card data.
Built for: Post-sale support teams of online merchants
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- Customers who think they lost their money
- Payment questions overwhelming the team
Try Purchase Issue Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Purchase Issue Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Order verified by number and email
- Payment statuses explained
- Clear next step
- Never asks for card data
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Check order status
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- WooCommerce orders (read with customer verification); post-sale policies (knowledge base)
Before you buy
Does it ask for card data?
Never. If a customer tries to share it, it stops them and routes the case.
How does it protect order information?
It only shows the order when the number and purchase email match.
What do I need to configure?
Load your payment and order status policies as the knowledge base, set who receives routed cases and connect your AI key.
Does it invent answers?
No. It only answers from your approved sources; if something is not documented it says so and routes the case.
Works well with
Returns & Exchanges Assistant
Answers whether each exchange or return qualifies under your policy and hands your team ready requests, without back-and-forth.
From USD 299.00 / yearView agentOrder Status Assistant
Answers where each order is with its real status, meaning and next step, never inventing dates.
From USD 299.00 / yearView agentSubscription Renewal & Retention Assistant
Your subscribers understand renewal, pauses and cancellation instantly, and your team gets ready requests.
From USD 299.00 / yearView agent
Purchase Issue Assistant
Install the plugin on your WooCommerce, load your payment and status policies, set who receives payment cases, connect your AI key and test with a real order.
Full product description
Verifies the order with number and email, explains with your policy what each payment status means (on hold, declined, processing) and gives the next step. Duplicate charges and unresolved cases go to your team with the order number. It never asks for card data.