What this agent can do for your business
- Verifies number and email before checking an orderIncluded
- Applies your policy's deadlines and exclusionsWith your setup
- Builds the request with order, product and reasonIncluded
- Never approves refunds on its ownIncluded
- Hands the case to a person on your team when neededWith your setup
- Chat on your WordPress site, in Spanish and EnglishIncluded
Verifies the order with number and email, applies your exchange and return policy exactly as written...
Returns & Exchanges Assistant
Answers whether each exchange or return qualifies under your policy and hands your team ready requests, without back-and-forth.
Built for: WooCommerce merchants with frequent exchanges
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- Exchanges and returns that consume customer care time
- Customers unsure whether their product qualifies
Try Returns & Exchanges Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Returns & Exchanges Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Verifies number and email before checking an order
- Applies your policy's deadlines and exclusions
- Builds the request with order, product and reason
- Never approves refunds on its own
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Check order status
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- WooCommerce (orders)
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
Before you buy
Does it approve returns or refunds?
No. It checks eligibility against your policy and prepares the request; your team decides and refunds.
Where does the order data come from?
From your WooCommerce, read only, after verifying order number and purchase email.
What do I need to configure?
Your exchange and return policies as the knowledge base, who receives requests and your AI key.
How is it different from a generic chat?
It applies your policy exactly as written and delivers a request with order, product and reason.
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Returns & Exchanges Assistant
Install the plugin on your WooCommerce, load your exchange and return policies, set who receives requests, connect your AI key and test with an order.
Full product description
Verifies the order with number and email, applies your exchange and return policy exactly as written (deadlines, conditions and exclusions), explains the next step and hands customer care a request with order, product and reason. It never approves refunds: your team decides.