What this agent can do for your business
- Real order status from WooCommerceIncluded
- Verifies number and email before answeringIncluded
- Explains delivery and exchanges from your policyWith your setup
- Routes damaged orders and complaintsIncluded
- Chat on your WordPress site, in Spanish and EnglishIncluded
Verifies the order number and purchase email, looks up the real status in WooCommerce and explains...
Order Status Assistant
Answers instantly where each order is, with the real WooCommerce status, and leaves your team only the exceptions.
Built for: WooCommerce merchants with order volume
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- High volume of repeated order questions
- Customers who don't know how to request an exchange
Try Order Status Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Order Status Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Real order status from WooCommerce
- Verifies number and email before answering
- Explains delivery and exchanges from your policy
- Routes damaged orders and complaints
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Check order status
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- WooCommerce (orders)
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
Before you buy
Where does the order status come from?
From your WooCommerce, live and read only, after verifying the order number and purchase email. If they do not match, it reveals nothing.
Does it change orders or addresses?
No. It informs and guides; changes are made by your team or by the customer from their account.
What do I need to configure?
WooCommerce active, your delivery, exchange and return policies as the knowledge base, who receives exceptions and your AI key.
Does it connect to the carrier?
It includes no carrier integration: it reports the WooCommerce status. A tracking API is optional.
How is it different from a generic chat?
It verifies the order identity, uses the real status and quotes your policy; it never assumes a status.
Works well with
Purchase Issue Assistant
Resolves pending payments and orders on hold with the verified status and next step, never asking for card data.
From USD 299.00 / yearView agentWarranty Support Assistant
Explains your warranty terms, coverage and documents and routes each complete request, never approving cases itself.
From USD 199.00 / yearView agentReturns & Exchanges Assistant
Answers whether each exchange or return qualifies under your policy and hands your team ready requests, without back-and-forth.
From USD 299.00 / yearView agent
Order Status Assistant
Install the plugin on your WooCommerce, load your delivery and exchange policies, set who receives exceptions, connect your AI key and test with an order.
Full product description
Verifies the order number and purchase email, looks up the real status in WooCommerce and explains it with the next step. Answers delivery times, exchanges and returns from your policy exactly as written and routes damaged orders or complaints to your team. It never changes orders or reveals data without verification.