What this agent can do for your business
- Real stage by numberIncluded
- Published next stepIncluded
- Date only if it existsIncluded
- Routes escalationsIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Chat on your WordPress site, in Spanish and EnglishIncluded
With the request number it looks up your record, explains the stage (technician assigned, waiting for...
Service Request Status Assistant
Reports each service request's real stage and next step, never inventing visit dates.
Built for: Technical service and maintenance companies
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- Customers calling repeatedly about the same request
- Promised dates that are not met
Try Service Request Status Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Service Request Status Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Real stage by number
- Published next step
- Date only if it exists
- Routes escalations
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
- Check request status
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Status source (built-in records or configured connector with mapped fields); status guide (knowledge base)
Before you buy
Does it promise visit dates?
No. It states the date only if it is in the record and explains the published next step.
Does it connect to my service order system?
Yes, with a configured connector and its field mapping; without it, it answers that configuration is required.
What do I need to configure?
Load your stage guide and response times as the knowledge base, set who receives routed cases and connect your AI key.
Does it invent answers?
No. It only answers from your approved sources; if something is not documented it says so and routes the case.
Works well with
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Service Request Status Assistant
Install the plugin, connect your request system or use the built-in record, load your stage guide, connect your AI key and test with a real number.
Full product description
With the request number it looks up your record, explains the stage (technician assigned, waiting for parts, completed) with its next step and the estimated date if any. Escalated requests or those not found are routed to your team. It never invents dates.