What this agent can do for your business
- Answers timelines and requirements from your policyWith your setup
- Routes every complaint with priority and contextIncluded
- Prioritizes products posing a safety riskIncluded
- Never promises compensationIncluded
- Chat on your WordPress site, in Spanish and EnglishIncluded
Explains your complaints process from the published policy: which details are needed, the response time and...
Complaints Concierge
Answers your complaints process from your policy and takes every complaint to a person with priority.
Built for: Customer care and compliance teams
From USD 199.00 / year
Annual access · updates and support during the term
What changes in your business
- Customers who do not know which details or timelines apply
- Refund promises made before the case is reviewed
Try Complaints Concierge
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Complaints Concierge. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Answers timelines and requirements from your policy
- Routes every complaint with priority and context
- Prioritizes products posing a safety risk
- Never promises compensation
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Your complaints policy (knowledge base); external ticketing optional
Before you buy
Which questions does it answer?
Those about your published process: required details, timelines, response channels and case types, always from your policy.
What does it do when a customer complains?
It routes the case with priority to a person on your team, once, with the conversation context.
Does it promise refunds or replacements?
No. It records the remedy the customer expects and leaves the decision to the responsible team.
Where are the cases stored?
In the WordPress operations panel with every detail. Connecting an external ticketing system is optional.
What do I need to configure?
Your complaints policy and response times as the knowledge base, the team receiving cases and your AI key.
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Complaints Concierge
Install the plugin, load your complaints policy and response times, set the team receiving cases, connect your AI key and test a real complaint.
Full product description
Explains your complaints process from the published policy: which details are needed, the response time and how the answer is sent. When the customer expresses a complaint, or reports a risk, it routes it with priority to a person on your team with context, once. It never admits liability or promises refunds.