What this agent can do for your business
- Real status from your registry or systemWith your setup
- Explains each status and the next stepIncluded
- Asks for the tracking number in the right formatIncluded
- Routes failed attempts and customsIncluded
- Answers from your own content: the knowledge base you loadWith your setup
- Chat on your WordPress site, in Spanish and EnglishIncluded
Takes the tracking number, looks up the real status in your registry or your system, explains...
Shipment Tracking Support Assistant
Answers where each shipment is with the real status and next step, and routes exceptions to your team.
Built for: Courier and logistics companies
From USD 299.00 / year
Annual access · updates and support during the term
What changes in your business
- High volume of shipment status questions
- Customers who don't understand each status
Try Shipment Tracking Support Assistant
Talk to the agent the way a customer would. It uses demo data and changes no real system.
Hi 👋 I am Shipment Tracking Support Assistant. I use demo data.
Demo data. It does not change any real system.
From install to the first conversation
1Configure
Enable the plugin in your WordPress, pick your AI provider and load your business context.
2Converse
The agent answers on your website using your catalog and knowledge base.
3Hand off and log
When a case needs your team it hands it off to a person, and keeps the conversation when the visitor leaves contact details.
What it does and what it connects to
- Real status from your registry or system
- Explains each status and the next step
- Asks for the tracking number in the right format
- Routes failed attempts and customs
What the agent can do
- Website chat
- Human handoff
- Knowledge search
- Answers from your knowledge base
- Check request status
Compatibility
- REST API
- Any website
- WooCommerce
- WordPress
What your purchase includes
- Delivery
- ZIP package for local WordPress installation.
Requirements
- WordPress 6+
- AI provider key (OpenRouter, OpenAI, Anthropic, Google or DeepSeek)
- Status records loaded through the admin API, or your TMS/carrier endpoint (optional, your credentials)
Before you buy
Where does the status come from?
From your status registry in WordPress (loaded through the admin API) or from your transport system through an endpoint with your credentials. If the tracking number is not found, it says so.
Can it invent a delivery date?
No. It only reports the location, estimated date and update your source returns, with the meaning and next step you configure.
What do I need to configure?
Your tracking number format, your statuses (name, meaning and next step), your policies as the knowledge base, the status source and your AI key.
Does it connect to my TMS or carrier?
Optional: set your endpoint URL and credential; until then it uses the local registry.
How is it different from a generic chat?
It looks up the real status by tracking number, explains each status in your words and routes exceptions.
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Shipment Tracking Support Assistant
Install the plugin, set the tracking format and your statuses, load your records or connect your system, connect your AI key and test a tracking number.
Full product description
Takes the tracking number, looks up the real status in your registry or your system, explains its meaning, the location and estimated date you have, and the next step. Failed attempts, customs or claims go to a person. It never invents statuses, delays or dates.